TERMS & CONDITIONS

COMPANY NAME: THIRDHAND
COMPANY ADDRESS: 
KLOSTERSTRÆDE 24, 1157 COPENHAGEN
OFFICIAL E-MAIL ADDRESS: 
HELLO@THIRDHANDVINTAGE.COM
OFFICIAL WEB PAGE: 
WWW.THIRDHANDVINTAGE.COM
VAT NO.: 
38953168

BY USING HTTPS://THIRDHANDVINTAGE.COM, THE FOLLOWING TERMS OF TRADE ARE AUTOMATICALLY ACCEPTED. THE TERMS ALSO APPLY TO PURCHASES MADE AT THE LOCAL WEBSITE HTTPS://THIRDHANDVINTAGE.DK.

DISCLAIMER

THIRDHAND PROVIDES THE SALE OF SECONDHAND CLOTHES, WHICH MEANS THAT WEAR AND TEAR CAN BE EXPECTED. ALL ITEMS ARE CHECKED FOR ANY DEFECTS BEFORE SALE. MAJOR FLAWS AND BLEMISHES, IF THERE’S ANY, WILL BE NOTED IN THE PRODUCT DESCRIPTION. IF THE PRODUCT STILL DOESN’T MEET THE EXPECTATIONS, A 14 DAY RETURN POLICY WILL APPLY.

THIRDHAND STRIVE FOR THE WEBSITE TO BE UPDATED REGULARLY. HOWEVER, RESERVATIONS ARE MADE FOR ANY ERRORS AND SOLD OUT ITEMS. IT CAN NOT BE GUARANTEED THAT ALL PRODUCTS ARE AVAILABLE WHEN AN ORDER IS PLACED. IN THAT CASE YOU WILL BE CONTACTED DIRECTLY BY EMAIL.

PLEASE NOTE THAT A PURCHASE IS NOT REGISTERED OR COMPLETED BEFORE THE PAYMENT HAS GONE THROUGH.
YOU WILL RECEIVE AN ORDER CONFIRMATION BY E-MAIL SHORTLY AFTER YOU HAVE MADE YOUR ORDER.

VAT

UNLESS OTHERWISE SPECIFICALLY SPECIFIED, PLEASE NOTE THAT THE VAT REGULATION ON SECOND HAND SALE OF PRE-OWNED ITEMS AS STIPULATED IN THE DANISH VAT ACT CHAPTER 17 APPLIES TO PURCHASES FROM THIRDHAND. CONSEQUENTLY VAT IS NOT AND CANNOT BE SPECIFIED ON THE RESPECTIVE ITEMS ON THE WEBSHOP SOLD IN CONFORMITY WITH THE VAT REGULATION ON SECOND HAND SALE OF PRE-OWNED ITEMS, THUS THE COSTUMER CANNOT DEDUCT INPUT VAT IN RELATION TO ITEMS COVERED BY THE DANISH THE VAT REGULATION ON SECOND HAND SALE OF PRE-OWNED ITEMS.

SHIPPING

AFTER CONFIRMATION, YOUR ORDER WILL BE SHIPPED WITHIN 3 DAYS OF ORDERING.
SOON AS YOUR ORDER IS DISPATCHED, YOU WILL RECEIVE A SHIPPING CONFIRMATION BY E-MAIL. FOR BUYERS OUTSIDE DENMARK THE SHIPPING CONFIRMATIO WILL INCLUDE CARRIER AND TRACKING INFORMATION.

YOU CAN ALSO CHOOSE TO PICK UP YOUR PARCEL AT OUR STORE.

MAKE YOUR CHOICE AT CHECK-OUT.

SHIPMENT ABROAD

ORDERS OUTSIDE DENMARK WILL BE MANAGED BY THE DANISH NATIONAL POST (POSTNORD) UNTIL IT REACHES THE COUNTRY OF DESTINATION. WHERE IT WILL BE HANDLED BY THE LOCAL POSTAL SERVICE.

THE PACKAGE CAN BE EXPECTED TO ARRIVE WITHIN 4-8 WEEKDAYS ON SHIPMENT IN EUROPE. OUTSIDE EUROPE, THE PACKAGE CAN BE EXPECTED TO ARRIVE WITHIN 6-12 BUSINESS DAYS + TIME IN CUSTOMS.

LOST GOds

ALL PACKAGES ARE SHIPPED WITH A TRACKING NUMBER.
THIRDHAND IS NOT RESPONSIBLE FOR ANY MISSING GOODS DURING TRANSPORTATION. IF YOUR PACKAGE DOES NOT ARRIVE, PLEASE CONTACT US SO WE CAN OPEN A CASE WITH THE CONCERNED POSTAL SERVICE.

THIRDHAND ALWAYS WANTS A GOOD DIALOGUE WITH THE CUSTOMER SO THAT WE CAN FIND A SOLUTION THAT SUITS YOU.

EXCHANGE, RETURN AND REFUND

THIRDHAND OFFERS 14 DAYS RETURN POLICY FROM THE DAY THE PACKAGE IS RECEIVED, PROVIDED THAT THE GOODS ARE IN THE SAME CONDITION AS AT THE TIME OF RECEIPT. IF THE PRODUCT IS RETURNED WITH MISSING SALES TAGS OR HAS BEEN USED IN ANY WAYS, OTHER THAN TRYING IT OUT, THE RIGHT TO RETURN WILL CEASE.

SEND AN EMAIL TO HELLO@THIRDHANDVINTAGE.COM WITHIN 48 HOURS OF RECEIVING YOUR PURCHACE. PLEASE STATE YOUR ORDERNUMBER, STYLE AND THE REASON FOR YOUR RETURN.

ANY COSTS ASSOCIATED WITH THE RETURN WILL BE THE RESPONSIBILITY OF THE CUSTOMER.
THIRDHAND CAN NOT BE HELD RESPONSIBLE IF THE SHIPMENT DISAPPEARS DURING A RETURN. IN THIS CASE, INQUIRIES MUST MADE BY THE CUSTOMER TO THE RESPONSIBLE POSTAL SERVICE. REFUNDS WILL BE PROCESSED AS SOON AS POSSIBLE AND NO LATER THAN 30 DAYS AFTER RECEIPT OF THE RETURN SHIPMENT.

NO INTERNATIONAL RETURNS UNLESS BUYER PAYS FOR FULL RETURN SHIPPING COST (INCLUDING CUSTOMS ETC.) UNDER THE SAME GUIDELINES AS DOMESTIC PURCHASES.

GOODS MARKED AS SALE PRODUCTS WITH REDUCED PRICE CAN NOT BE RETURNED.

PERSONAL INFORMATIONS

WHEN TRADING THROUGH THIRDHAND, YOUR PERSONAL INFORMATION IS USED EXCLUSIVELY TO ENHANCE THE USER EXPERIENCE AND ENSURE THE BEST POSSIBLE SERVICE. THE INFORMATION IS STORED IN A SYSTEM THAT HELPS US TO CREATE A PICTURE OF THE VISITORS’ BEHAVIOR WITH THE PAGE. THIS INFORMATION IS USED TO OPTIMIZE FUNCTIONALITY AND EASE OF USE.

INFORMATION SUCH AS NAME, ADDRESS, PHONE NUMBER AND E-MAIL ADDRESS IS USED SOLELY FOR SHIPMENT AND BILLING PURPOSES.

NO PERSONAL DATA FROM THE THIRD PARTY IS DISCLOSED TO ANY OTHER PARTY WITHOUT THE THIRD PARTY’S CONSENT.

QUESTIONS

FOR FURTHER QUESTIONS, PLEASE CONTACT US BY E-MAIL: HELLO@THIRDHANDVINTAGE.COM