Terms and conditions

Company Name: Thirdhand Vintage
Official e-mail address: info@thirdhandvintage.com
Official web page: www.thirdhandvintage.com
CVR no.: 38953168

Welcome to Thirdhand Vintage. By using http://thirdhandvintage.com, the following terms of trade are automatically accepted. The terms also apply to purchases made at the local website http://thirdhandvintage.dk.

Thirdhand Vintage provides the sale of secondhand clothes, which means that wear and tear can be expected on some of the things. All items are checked for any defects before sale. Major flaws and blemishes, if there’s any, will be noted in the product description. If the product still doesn’t meet the expectations, a 14 day return policy will apply.

Thirdhand Vintage strive for the website to be updated regularly. However, reservations are made for any errors and sold out items. It can not be guaranteed that all products are available when an order is placed. In that case you will be contacted directly by email.

Please note that a purchase is not registered or completed before the payment has gone through.
You will receive an order confirmation by e-mail shortly after you have made your order.

After confirmation, your order will be shipped within 2 days of ordering and we strive to do it even faster. Often on the same day, if the order is placed before 03:00 pm. Once your order has been shipped, you will receive an e-mail with various delivery information as well as a tracking number.

Shipping in Denmark
Orders within Denmark are shipped with PostNord. Your shipping can be followed via the track & trace number on PostNord’s website (http://www.postnord.dk). When the order is placed, you can choose between delivery with or without distribution. The shipment can be expected within 1-3 days.

Shipment Abroad
Orders outside Denmark will be managed by PostNord until it reaches the country of destination, where it will be handled by the local postal service. The package is insured and sent as business mail. It is unfortunately not possible to send the package as a gift. The package can be expected to arrive within 2-6 weekdays on shipment in Europe. Outside Europe, the package can be expected to arrive within 5-10 business days + time in customs.

Exchange, return and refund
Thirdhand Vintage offers 14 days return policy from the day the package is received, provided that the goods are in the same condition as at the time of receipt. If the product is returned with missing sales tags or has been used in any ways, other than trying it out, the right to return will cease.

Any costs associated with the return will be the responsibility of the customer.
Thirdhand Vintage can not be held responsible if the shipment disappears during a return. In this case, inquiries must made by the customer to the responsible postal service. Refunds will be processed as soon as possible and no later than 30 days after receipt of the return shipment.

Personal informations
When trading through Thirdhand Vintage, your personal information is used exclusively to enhance the user experience and ensure the best possible service. The information is stored in a system that helps us to create a picture of the visitors’ behavior with the page. This information is used to optimize functionality and ease of use.

Information such as name, address, phone number and e-mail address is used solely for shipment and billing purposes.

No personal data from the third party is disclosed to any other party without the third party’s consent.

For further questions, please contact customer service by e-mail: info@thirdhandvintage.com